Account and data deletion

Delete your Quedium account.

You can ask Quedium to delete your account and associated personal data. We verify each request before taking action so that another person cannot delete your account.

Request deletion in the app

Sign in to the Quedium mobile app.
Open Profile, then Settings.
Open Your data and select Request account deletion.
Confirm the request and follow any identity-verification instructions.

Request deletion without the app

Email us from the address registered to your Quedium account. Use the subject “Quedium account deletion request” and include only your account email address. Do not send AI conversations, wellbeing notes, identity documents, or other sensitive content.

Email a deletion request

Data deleted with your account

Subject to identity, safety, legal, and retention review, deletion covers your account profile and contact details, AI conversations and summaries, saved AI memory, wellbeing check-ins and notes, notification tokens, and human-support request information that no longer needs to be retained.

Data that may be retained

Quedium may retain the minimum records required for safety, legal, accounting, fraud-prevention, dispute, and audit obligations. EAP case notes may be retained for 36 months or a contract-defined period, call logs for 24 months, and security audit records for up to five years. Payment and accounting records are retained for the period required by applicable law. Where possible, retained records are restricted or de-identified and are not used to continue providing the deleted account.

We will confirm the outcome after identity and retention review. Read the full Quedium Privacy Policy.