How Quedium handles your information.

Last updated: September 7, 2026

1. Who this policy applies to

This policy explains how Quedium handles personal information when you use its website, mobile app, AI support tools, employee wellness pathways, and individual support pathways. Quedium is operated by the individual developer identified on its Google Play listing. If a separate notice is shown for a particular employer programme, that notice applies alongside this policy.

2. Information we collect

We collect the information needed to run the service. This can include your account and contact details, organisation membership and approval status, consent choices, wellness check-ins, AI conversations and saved context, human-support request details, payment status, device details, security logs, and push-notification tokens when you choose to enable notifications. We do not receive or store your full card details when a payment provider processes a payment.

3. How we use information

We use information to create and secure accounts, provide the requested support pathway, process organisation access, make payments and refunds possible, send service notices, protect against misuse, investigate technical problems, and meet legal, financial, and audit obligations. We use the minimum information needed for each purpose.

4. AI and human support

Quedium uses AI to help with intake, organisation, summaries, and support context. AI is not a therapist, medical professional, or emergency service, and it does not diagnose. A relevant summary may be made available to authorised human support staff only when you request or consent to a human-support handoff, or where disclosure is required to address an immediate safety concern or legal obligation.

5. Employer privacy boundary

If you use Quedium through an employer, organisation administrators may manage access, membership requests, and safe operational reporting for their organisation. They do not receive default access to your private AI chats, sensitive case notes, or personal support content. Authorised care and operations staff only access information needed for their role.

6. Service providers and notifications

We use carefully selected providers to host and operate Quedium, including identity and database providers, cloud hosting and storage providers, payment providers, email providers, and push-notification services. These providers process information only to provide their service to Quedium. If you allow push notifications, a device token is sent to the notification service so we can deliver a generic alert. Notification content stays out of the push message itself.

7. Security and retention

We use role-based access controls, encrypted connections, secure credential handling, and audit records for sensitive actions. No system can promise absolute security. We keep information only for as long as reasonably necessary for the service, safety, legal, billing, fraud-prevention, and audit purposes. Retention can vary by record type and applicable law.

8. Your choices and requests

You can update certain profile and notification choices in the app. You may also ask to access, correct, delete, or restrict the use of your personal information, subject to legal and operational limits. To make a request, use the privacy contact shown on Quedium's Google Play listing. We may need to verify your identity before acting on a request.

9. Changes to this policy

We may update this policy when Quedium or applicable requirements change. The current version is published here with its effective date. Material changes will be communicated through the service where appropriate.