Terms and Conditions
Terms for using Quedium.
Last updated: September 7, 2026
1. Platform purpose
Quedium provides AI-assisted intake, organization approval workflows, EAP support coordination, and individual support pathways. The platform helps organise support workflows; it is not an emergency service.
2. AI is not clinical care
AI support is informational and intake-oriented. It must not be treated as diagnosis, therapy, medical advice, or a guarantee of human follow-up. Users in immediate danger should contact local emergency services or a qualified crisis service immediately.
3. Accounts and organization access
Employees must request to join an organization and wait for approval before using organization EAP benefits. Organization admins may approve or reject requests only within their organization. An employer's access to operational information does not give it default access to private AI chats, sensitive case notes, or personal support content.
4. Acceptable use
Users must provide accurate account information, respect privacy boundaries, and avoid misuse of the platform, including attempts to access records or support data outside their role. You must not use Quedium to harm others, interfere with the service, share another person's information without a lawful basis, or attempt to bypass security.
5. Payments and human support
Individual human support and some employee support flows may require payment or organization coverage before a human connection is unlocked. Payment, refund, and session rules may vary by plan and support pathway. A payment authorisation does not guarantee a particular clinician, appointment time, outcome, or ongoing availability.
6. Availability and account action
We work to keep Quedium available and secure, but the service may be unavailable during maintenance, technical problems, or events outside our control. We may limit, suspend, or close an account where reasonably necessary to protect people, the platform, or legal obligations. We will explain an account action when it is appropriate and lawful to do so.
7. Privacy
Our Privacy Policy explains how we handle personal information. By using Quedium, you acknowledge that the service needs to process the information described there to provide the features you choose to use.
8. Changes to these terms
We may update these terms when Quedium, its support pathways, or applicable requirements change. The current version is published here with its effective date. Continued use after an update means the updated terms apply, except where applicable law requires a different notice or choice.